Help Center
How can we help?
Find answers to the most common questions about Havoora.
Orders & Shipping
How long does shipping take?
Shipping times vary depending on your location and the product.
Estimated delivery times are shown on the product or checkout page.
Do you offer free shipping?
Shipping availability and costs are shown at checkout before you complete your order.
How can I track my order?
Once your order has been shipped, you will receive tracking information by email.
Can I change my shipping address after ordering?
If you need to change your shipping address, please contact us as soon as possible.
We may be able to update it before your order is shipped.
Orders & Products
Can I cancel my order?
You can contact us as soon as possible to request a cancellation.
If the order has already been shipped, cancellation may no longer be possible.
What if I receive a damaged or incorrect product?
Please contact us with your order number and photos of the product.
Our support team will help you resolve the issue.
Returns & Refunds
How do I request a return?
Contact our support team at support@havoora.com with your order number
and the reason for your return.
When will I receive my refund?
Once your return has been approved, your refund will be processed
according to your payment provider's processing time.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Is my payment information secure?
Yes. Payments are processed through secure payment systems designed
to protect your payment information.